CANCELLATION PRIOR TO SHIPMENT

If you wish to cancel your order before it has been shipped, no additional charges will apply.
Please submit your cancellation request via:
📧 Email: admin@kyoofficial.com.my
📱 WhatsApp: +6012-345 6789

For best results, we recommend sending the cancellation request within 12 hours of placing your order to ensure it can be processed before shipment. Upon confirmation, a full refund will be issued promptly.

RETURN POLICY

Refunds (full or partial) will only be processed after we have received and inspected the returned items at our return center. Refunds will be issued via online bank transfer or equivalent method within 3–5 working days, subject to approval.

To initiate a return, kindly provide the following information to:
📧 admin@kyoofficial.com.my or 📱 WhatsApp: +6012-345 6789

• Reason for Return
• Your Order Number (#XXXXX)
• Courier Tracking Number
• Item(s) Returned

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipping address provided during your purchase.

Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.

All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at support@hypeutilitygears.com, or WhatsApp us at +6016-481 8265  within 12 hours upon your order submission.

If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 1-3 working days (Monday to Friday) for Standard Delivery items & 7-10 working days for Pre-order items for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.